Zoho Desk alternative
The Zoho Desk alternative for small teams
A clean, simple shared inbox your team learns in an afternoon, with a help center and AI replies, for one flat price per company.
What you pay
HallaHelps vs Zoho Desk, by team size
Zoho Desk charges for every agent. HallaHelps charges one price for your company’s plan, however many of your seats you fill.
| Team size | HallaHelps | Zoho Desk Standard | Zoho Desk Professional |
|---|---|---|---|
| 3 people | $39Starter | $60$20 per agent | $105$35 per agent |
| 5 people | $69Growth, up to 6 people | $100 | $175 |
| 10 people | $99Team | $200 | $350 |
Per month, billed monthly, in US dollars, from each company’s public pricing page, checked October 7, 2026. Zoho Desk is less billed yearly ($14 and $23 per agent). Zoho Desk Express is $9 per agent for up to 5 users, and a free plan covers 3 users. HallaHelps Pro (AI rewrite and translation, one price for all your seats) is from $29 a month more. Zoho Desk is a trademark of its owner; HallaHelps isn’t affiliated with it.
Why teams switch
Less to learn, nothing to configure
Live in about 10 minutes
Pick your email provider, sign in, invite your team. Gmail, Microsoft 365, Outlook and most hosts.
A simple shared inbox
Your support@ address, assignments, internal notes, saved replies and tags. Customers just see normal email.
Add people, not cost
Plans include a set number of seats. Hiring your third or fifth support person doesn’t raise the bill until you outgrow the plan.
AI at a flat price
Pro adds AI rewrite and translation for all your seats (not per seat) from $29 a month, or bring your own AI key. No per-resolution fees.
Audit log on every plan
See who changed what in your account, kept for 12 months, without moving to a higher plan.
All your data, any time
The account owner downloads everything, message text included, in one file. No API project needed.
Honest fit
When to stay with Zoho Desk
- You’re a team of 5 or fewer who only need the basics: Zoho Desk Express is $9 per agent.
- You already run on Zoho CRM and other Zoho apps.
- You need telephony or social channels in the help desk.
Switching
Moving over is quick
Connect your support address and HallaHelps brings in your last 7 days of email, so recent conversations carry on. Replies still come from the same address, so customers never notice the switch. A one-click import from Zoho Desk isn’t built yet; until then, keep Zoho Desk open read-only for older tickets.
Try HallaHelps free for 14 days
No credit card. Connect your support address and answer your first customer in about 10 minutes.