Guides
Customer support guides for small teams
Plain-English guides for teams that answer customer email together. No jargon, no sign-up wall.
Guides
Gmail shared inbox: 4 ways to share support@Delegation, Google Groups, add-ons or a help desk: what each one does and where it breaks.Outlook shared mailbox vs a help deskWhat a free Microsoft 365 shared mailbox handles well, and the signs your team has outgrown it.20 customer service email templatesFree to copy: replies for refunds, delays, bugs, follow-ups, cancellations and more.7 support metrics small teams should trackThe few numbers that matter, what good looks like, and what to ignore.How much does help desk software cost in 2026?Real prices for a 3, 5 and 10-person team, plus the AI and add-on costs nobody lists up front.
HallaHelps for your kind of team
Shared inbox for small businessTurn support@ into a shared inbox your whole team can work from.
Help desk for online storesOrder questions, returns and refunds, answered fast, with Stripe details beside every email.
Help desk for agenciesOne inbox per client, routed to the right team, without paying per person.
Help desk for nonprofits and schoolsAnswer families and members in their own language, on a budget that stays put.
Switching from another help desk?
See how HallaHelps compares on price and features: compare help desks, or read our pages on Help Scout, Zendesk, Freshdesk and Front.
Try HallaHelps free for 14 days
No credit card. Connect your support address and answer your first customer in about 10 minutes.