Shared inbox + help desk

Every customer email, answered by the right person.

HallaHelps turns your support@ address into a shared help desk. Assign conversations, reply from your own email address, and see who is handling what, without forwarded threads or a shared password.

14-day free trial. No contracts. Works with the email address you already have.

Any IMAP/SMTP mailboxGoogle & Microsoft sign-inEncrypted mailbox credentialsNo ad trackersWorks on phone, tablet, desktop

How it works

Answering customers in about 10 minutes

Three steps and your team is live. Everything else can wait until you want it.

No setup fee, no consultant, no migration project
Keep your own support@ address
A built-in checklist walks you through it

Start free trial 14 days with everything, no credit card

Getting started

Three steps and you’re answering customers, in about 10 minutes.

3 of 3 done

1. Connect your support address about 5 minutes ✓ Done

Pick your email provider, sign in, done. Gmail, Microsoft 365, Outlook and most hosts.

2. Invite your team about 2 minutes ✓ Done

Add teammates by email. Everyone works from the same inbox.

3. Answer your first customer about 2 minutes ✓ Done

Replies go out from your own address, threaded like any email.

You’re live. Everything else makes HallaHelps fit your team better, whenever you like.

Why teams switch

Built for the team behind support@

A shared Gmail or Outlook login works until it doesn’t: two people answer the same customer, nobody answers the next one, and nobody knows who sent what. HallaHelps fixes that.

Nothing slips through

Every email becomes a ticket with an owner and a status: open, pending, or closed. Age badges flag anything that has been waiting too long.

No more double replies

See when a teammate has the same ticket open. If someone replied while you were typing, HallaHelps stops you before you send.

Faster, better answers

Saved replies with images and attachments, tags, internal notes, and spell check everywhere. Add Pro for one-click AI rewrites.

Everything in one place

The whole help desk, none of the bloat

Shared inbox

A two-pane inbox with filters, search, and bulk close, assign, spam, or delete.

Saved replies

Keep them private or share them with the team, with inline images and attachments.

Internal notes

Leave notes and screenshots for teammates that customers never see.

AI rewrite

Pro add-on: fix spelling and grammar, or make a draft more professional or friendlier.

Knowledge base

Publish a searchable help center so customers can find answers on their own.

Reports

First response and resolution times by agent, with 90th percentile and business hours on Pro.

Customer ratings

Send a one-click satisfaction survey when a ticket is closed.

Integrations

Slack and Microsoft Teams alerts, plus signed webhooks and Zapier on Pro.

New in Pro · Translation

Speak their language

Customers write in Spanish, German, Japanese or Arabic. Your team answers in minutes, without hiring someone for every language.

✓Read any message in your language. One click translates a customer’s email for whoever is answering it.
✓Reply in theirs. Write the way you normally do, then translate your reply into the customer’s language. You see exactly what goes out before you hit Send.
✓33 languages. Spanish, French, German, Portuguese, Italian, Japanese, Korean, Chinese, Arabic, Hindi and more.
✓Nothing extra to set up. It’s built in. No plugins, no second account.

ProPart of Pro, from $29/mo for all your seats (not per seat), priced by plan. Included free in your 14-day trial.See Pro →

Lucía F. · Customer

Hola, pedí la orden #4521 el lunes y todavía no llega. ¿Me pueden decir cuándo llegará?

Translated from Spanish

Hi, I ordered #4521 on Monday and it still hasn’t arrived. Can you tell me when it will get here?

Your reply, sent in Spanish

You wrote: Sorry for the wait! It ships today and should arrive Friday.

¡Perdón por la espera! Sale hoy y debería llegar el viernes.

Customer’s languageTranslate reply

Works with

Connects to the tools you already use

SlackAlerts and @mentionsMicrosoft TeamsAlertsStripeBilling on conversationsZapierProMakeProSign in with GoogleSingle sign-onSign in with MicrosoftSingle sign-onGmail, Outlook, any IMAPYour support mailbox

Product names and logos are trademarks of their owners and are used only to show integrations. HallaHelps isn’t affiliated with or endorsed by them.

Security

Your customers’ data stays yours

Support email is full of names, orders, and account details. HallaHelps is built so that data stays locked to your company and readable only by your team.

Each company’s data is walled off at the database level, not just in the app.
Mailbox passwords are encrypted with AES-256 before they are stored.
One seat per person, with Google, Microsoft, or emailed-code sign-in.
Every incoming email is sanitized before your team sees it.
No ad trackers or analytics inside the app, and we never sell data.

Pricing

Pricing that grows with you

Start with the plan that fits your team today. As you grow, add people, move up a plan, or connect more mailboxes. Add Pro for AI, advanced reports, and integrations. Every plan starts with a 14-day free trial. No contracts, cancel anytime. We earn your business every day.

Get your support inbox under control this week

Connect your mailbox, invite your team, and start answering customers in about 10 minutes. No contracts, ever.