Front alternative
The Front alternative for small support teams
If your team mostly answers customer email, HallaHelps gives you the shared inbox and a help center for one flat price per company, not per seat.
What you pay
HallaHelps vs Front, by team size
Front charges for every seat. HallaHelps charges one price for your company’s plan, however many of your seats you fill.
| Team size | HallaHelps | Front Starter | Front Professional |
|---|---|---|---|
| 3 people | $39Starter | $105$35 per seat | $255$85 per seat |
| 5 people | $69Growth, up to 6 people | $175 | $425 |
| 10 people | $99Team | $350 | $850 |
Per month, billed monthly, in US dollars, from each company’s public pricing page, checked October 7, 2026. Front is about 24% less billed yearly. Front Starter allows up to 10 seats and one channel type; macros and more rules need Professional. Front Copilot is $20 per seat a month more. HallaHelps Pro (AI rewrite and translation, one price for all your seats) is from $29 a month more. Front is a trademark of its owner; HallaHelps isn’t affiliated with it.
Why teams switch
Built for support, priced for small teams
A simple shared inbox
Your support@ address, assignments, internal notes, saved replies and tags. Customers just see normal email.
Add people, not cost
Plans include a set number of seats. Hiring your third or fifth support person doesn’t raise the bill until you outgrow the plan.
Help center included
Publish how-to articles your customers can search, on every plan. Put it on your own domain with Pro.
AI at a flat price
Pro adds AI rewrite and translation for all your seats (not per seat) from $29 a month, or bring your own AI key. No per-resolution fees.
Audit log on every plan
See who changed what in your account, kept for 12 months, without moving to a higher plan.
Deleted folder for 30 days
Anyone on the team can restore a ticket deleted by mistake for 30 days.
Honest fit
When to stay with Front
- You want personal inboxes and shared ones in the same app.
- You need SMS, WhatsApp, social or live chat alongside email.
- You use calendar scheduling and sales-style workflows in your inbox.
- You need a SOC 2 report or a HIPAA business associate agreement today.
Switching
Moving over is quick
Connect your support address and HallaHelps brings in your last 7 days of email, so recent conversations carry on. Replies still come from the same address, so customers never notice the switch. A one-click import from Front isn’t built yet; until then, keep Front open read-only for older tickets.
Try HallaHelps free for 14 days
No credit card. Connect your support address and answer your first customer in about 10 minutes.