Groove alternative
The Groove alternative for small teams
Groove is now Helply, an AI-first platform priced by AI credits. HallaHelps stays a simple shared inbox and help center with one flat price per company.
How you pay
HallaHelps vs Helply (formerly Groove)
Helply gives you unlimited users and charges for AI work. HallaHelps charges one flat price for your plan, and AI is an optional add-on.
| HallaHelps | Helply | |
|---|---|---|
| Pricing | FlatOne price per company, by plan | CreditsUnlimited users, pay for AI work |
| Starting price | $39Starter, 3 seats | $49500 AI credits a month |
| AI | From $29Pro add-on, or bring your own AI key | 1 to 12 creditsper AI action, by how much it does |
| Busy months | Same price | More credits are bought automatically, up to a cap you set |
In US dollars, billed monthly, from each company’s public pricing page, checked October 7, 2026. Helply is 15% less billed yearly. groovehq.com now redirects to helply.com. Helply is a trademark of its owner; HallaHelps isn’t affiliated with it.
Why teams switch
The simple help desk Groove used to be
A simple shared inbox
Your support@ address, assignments, internal notes, saved replies and tags. Customers just see normal email.
A bill you can predict
No credits to estimate. Your price only changes when you choose a bigger plan.
Help center included
Publish how-to articles your customers can search, on every plan. Put it on your own domain with Pro.
AI at a flat price
Pro adds AI rewrite and translation for all your seats (not per seat) from $29 a month, or bring your own AI key. No per-resolution fees.
Audit log on every plan
See who changed what in your account, kept for 12 months, without moving to a higher plan.
All your data, any time
The account owner downloads everything, message text included, in one file. No API project needed.
Honest fit
When to stay with Groove (Helply)
- You want AI agents doing most of the work, across Slack, Teams, WhatsApp, phone and chat.
- You have a large team and light AI use, where unlimited users pays off.
- You want AI connected to Salesforce, HubSpot, Stripe or Linear.
Switching
Moving over is quick
Connect your support address and HallaHelps brings in your last 7 days of email, so recent conversations carry on. Replies still come from the same address, so customers never notice the switch. A one-click import from Helply isn’t built yet; until then, keep Helply open read-only for older tickets.
Try HallaHelps free for 14 days
No credit card. Connect your support address and answer your first customer in about 10 minutes.