The shared inbox for small business

Sound familiar?

• Three people check support@ and two of them answered the same customer.
• An email from last Tuesday is still sitting there because everyone thought someone else had it.
• You share one password, and nobody knows who sent what.

A shared inbox fixes all three. Here’s how HallaHelps does it.

Everything your team needs, nothing it doesn’t

Every email gets an owner

Assign a conversation to a person, or let auto-assign and rules do it as email arrives. Each one is open, pending or closed, so you always know what’s waiting.

No more double replies

See when a teammate is looking at a conversation (yellow) or typing a reply (red), right on the email.

Talk without forwarding

Leave internal notes for your team right under the customer’s email; the customer never sees them. Follow a conversation to keep an eye on it without taking it over.

Answer common questions in one click

Saved replies for the questions you get every day, shared across the team. Need ideas? Start with our 20 free email templates.

Know how you’re doing

Reports show first reply time, resolution time and customer ratings, so you can see if you’re getting faster.

Works with the email you already have

Gmail and Google Workspace, Microsoft 365 and Outlook, and most other email hosts. Setup takes about 10 minutes.

One price for your team

Most help desks charge for every person. HallaHelps charges one price for your company’s plan: $39 a month for up to 3 people, $69 for up to 6, and so on. Add a teammate without the bill going up. See pricing.

Still using Gmail or Outlook on its own?

Our guides walk through your options: shared inbox in Gmail and Outlook shared mailbox vs a help desk.

Customers keep writing to the same address; nothing changes for them. Try HallaHelps free for 14 days, no card needed.