Freshdesk alternative
The Freshdesk alternative for small teams
A shared inbox and help center for one flat price per company, not per agent, with AI that doesn’t charge by the conversation.
What you pay
HallaHelps vs Freshdesk, by team size
Freshdesk charges for every agent. HallaHelps charges one price for your company’s plan, however many of your seats you fill.
| Team size | HallaHelps | Freshdesk Growth | Freshdesk Pro |
|---|---|---|---|
| 3 people | $39Starter | $69$23 per agent | $198$66 per agent |
| 5 people | $69Growth, up to 6 people | $115 | $330 |
| 10 people | $99Team | $230 | $660 |
Per month, billed monthly, in US dollars, from each company’s public pricing page, checked October 7, 2026. Freshdesk is about 20% less billed yearly. Freddy AI Copilot is $35 per agent a month more (Pro and Enterprise only), and Freddy AI Agent sessions are $49 per 100 after the first 500. HallaHelps Pro (AI rewrite and translation, one price for all your seats) is from $29 a month more. Freshdesk is a trademark of its owner; HallaHelps isn’t affiliated with it.
Why teams switch
Simple to run, simple to pay for
A simple shared inbox
Your support@ address, assignments, internal notes, saved replies and tags. Customers just see normal email.
Add people, not cost
Plans include a set number of seats. Hiring your third or fifth support person doesn’t raise the bill until you outgrow the plan.
AI at a flat price
Pro adds AI rewrite and translation for all your seats (not per seat) from $29 a month, or bring your own AI key. No per-resolution fees.
Audit log on every plan
See who changed what in your account, kept for 12 months, without moving to a higher plan.
All your data, any time
The account owner downloads everything, message text included, in one file. No API project needed.
Live in about 10 minutes
Pick your email provider, sign in, invite your team. Gmail, Microsoft 365, Outlook and most hosts.
Honest fit
When to stay with Freshdesk
- You want an AI agent answering customer email on its own.
- You need several SLA policies, skill-based routing or a sandbox.
- You also want Freshworks’ chat and phone products.
- You need a SOC 2 report or a HIPAA business associate agreement today.
Switching
Moving over is quick
Connect your support address and HallaHelps brings in your last 7 days of email, so recent conversations carry on. Replies still come from the same address, so customers never notice the switch. A one-click import from Freshdesk isn’t built yet; until then, keep Freshdesk open read-only for older tickets.
Try HallaHelps free for 14 days
No credit card. Connect your support address and answer your first customer in about 10 minutes.