Pricing
Simple pricing for your team size
Pick a plan by how many people answer support. HallaHelps grows with you: move up a plan, add mailboxes, or add Pro whenever you’re ready.
Starter
Up to 3 seats · 1 mailbox
For a founder or small crew sharing one support address.
Growth
Up to 6 seats · 2 mailboxes
For a small team that has outgrown Starter.
Team
Up to 10 seats · 3 mailboxes
For a growing support team.
Business
Up to 25 seats · 5 mailboxes
For larger teams with several departments or shifts.
More than 25 people? Let’s talk about a plan that fits.
Prices in USD. Yearly plans get 2 months free, a 17% saving. No limits on contacts, saved replies, or tags. Each mailbox is a connected address like support@ or sales@, and replies go out from the address the customer wrote to. Every seat is one named person, and shared logins aren’t allowed.
Add-on
HallaHelps Pro
Add Pro to any plan for one price for your whole company. It’s set by your plan, not charged per person, so smaller teams pay less.
Pro is priced by your plan, for your whole company. Yearly is 2 months free.
Billed with your plan, monthly or yearly. Add or remove it anytime.
- Speak their language: translate customer emails and your replies in 33 languages
- Rewrite with AI: fix spelling and grammar, or make a reply more professional or friendlier
- Advanced reports: 90th-percentile times, business-hours mode, and top tags and saved replies, with more Pro reports on the way
- Webhooks, Zapier, and Make: send ticket events to any other tool
- SAML single sign-on with Okta, Microsoft Entra ID, or Google Workspace (coming soon)
- Bring your own AI key (coming soon)
- Knowledge base on your own domain (coming soon)
Compare
Every plan vs. Pro
Every plan gets the full help desk. Pro adds AI, deeper reports, and more ways to connect. HallaHelps is still growing, so this list will too.
| Feature | Every plan | With Pro |
|---|---|---|
| Inbox and teamwork | ||
| Shared inbox with assignments and statuses | ✓ | ✓ |
| Connected email addresses (support@, sales@, billing@), each replying from its own address | 1 to 5 by plan | 1 to 5 by plan |
| Bulk actions, search, and filters | ✓ | ✓ |
| Merge and split tickets | ✓ | ✓ |
| Internal notes and live viewing alerts | ✓ | ✓ |
| Saved replies with images and attachments | ✓ | ✓ |
| Tags | ✓ | ✓ |
| Company signatures | ✓ | ✓ |
| Spell check in every editor | ✓ | ✓ |
| Customers | ||
| Public knowledge base with search | ✓ | ✓ |
| Customer satisfaction ratings | ✓ | ✓ |
| Knowledge base on your own domain | – | Coming soon |
| Reports | ||
| Volume, first response, and resolution averages | ✓ | ✓ |
| 90th percentile, business-hours mode, top tags and saved replies | – | ✓ |
| More Pro reports | – | Coming soon |
| AI | ||
| Rewrite with AI: grammar, professional, friendly | – | ✓ |
| Speak their language: translate emails and replies (33 languages) | – | ✓ |
| Bring your own AI key | – | Coming soon |
| Integrations | ||
| Slack alerts with @mentions | ✓ | ✓ |
| Microsoft Teams alerts | ✓ | ✓ |
| Outgoing webhooks, Zapier, and Make | – | ✓ |
| Security and sign-in | ||
| Sign in with Google or Microsoft (single sign-on) | ✓ | ✓ |
| Emailed-code sign-in | ✓ | ✓ |
| Owner, admin, and member roles; one seat per person | ✓ | ✓ |
| Encrypted mailbox passwords, data walled off per company | ✓ | ✓ |
| SAML single sign-on with Okta, Microsoft Entra ID, or Google Workspace | – | Coming soon |
| Branding | ||
| Your logo, 13 color themes, and dark mode | ✓ | ✓ |
Works with
Connects to the tools you already use
Product names and logos are trademarks of their owners and are used only to show integrations. HallaHelps isn’t affiliated with or endorsed by them.
Questions
Pricing FAQ
What counts as a seat?
Each person who signs in to HallaHelps. A seat belongs to one named person. Shared logins and generic team accounts aren’t allowed.
What if our team grows?
Move up a plan when you need more seats, right from the Billing page. When someone leaves, you can give their seat to the person who replaces them.
How does the free trial work?
You get 14 days with everything, Pro included, and no credit card. Pick a plan before it ends to keep going. Cancel anytime.
What’s in Pro, and how is it billed?
Translation in 33 languages, Rewrite with AI, advanced reports, and webhooks and Zapier, with single sign-on and more on the way. It’s one price for the whole company, set by your plan (from $29 a month), not per person.
How much do I save paying yearly?
Yearly plans and Pro get 2 months free, which is a 17% saving compared with paying monthly.
Can we keep our email address?
Yes. HallaHelps connects to the support address you already have, and replies still come from it.
Is there a contract?
No. There’s no contract and no setup fee. Monthly plans can be cancelled anytime, and yearly plans simply don’t renew. Either way, you keep access until the end of the time you paid for. We’d rather earn your business every day than lock you in.
How many email addresses can we connect?
Starter connects 1 mailbox, Growth 2, Team 3, and Business 5. Each can be an address like support@, sales@, or billing@, and replies always go out from the address the customer wrote to.
Try HallaHelps free for 14 days
Connect your inbox, invite your team, and see if it fits. Pick a plan before your trial ends.