A help desk for nonprofits and schools

Answer members, donors, students and families from one shared inbox, in their own language, on a budget that doesn’t grow with every volunteer.

Made for small offices with a lot of people to answer

One inbox for info@, office@ or admissions@

Staff and volunteers share the inbox, each with their own sign-in. Assign emails, leave notes for each other, and see who’s already replying, so families don’t get two different answers.

Reply in their language (Pro)

Read emails from families and members in your language and reply in theirs, in 33 languages. A big help for communities where English isn’t everyone’s first language.

Answer the same questions once

Put schedules, forms, donation receipts and registration steps in your free help center, and use saved replies for the rest.

Covered when people are away

Mark someone as away and auto-assign skips them until they’re back, so new email doesn’t wait on someone on vacation. Set an automatic away reply for school holidays or after hours, per mailbox.

Your data stays yours

Export everything, erase a person’s data on request, and see an audit log of who did what. Sign in with Google or Microsoft, with two-step verification.

A budget that stays put

HallaHelps is one price for your plan, not per person: from $39 a month for up to 3 people, $99 for up to 10. Add a volunteer without the bill going up. See pricing.

Customers keep writing to the same address; nothing changes for them. Try HallaHelps free for 14 days, no card needed.