A help desk for online stores that stays simple

Built for the questions stores get every day

Answer “where is my order?” in seconds

Save your best replies for order status, shipping delays, returns and refunds, and insert them with a click. Our free email templates include all of these.

See payments next to the email

Take payments with Stripe? Connect a read-only Stripe key and see each customer’s recent payments (including failed ones and why), invoices and subscription status beside their conversation. No more switching tabs to check if a refund went through.

Answer the easy questions before they’re asked

Every plan includes a help center for your shipping, returns and sizing pages, and a help widget for your store that lets shoppers search it or send you a message.

Sell abroad, reply in their language (Pro)

Read customer emails in your language and send replies in theirs, in 33 languages, without leaving the conversation.

Handle the holiday rush

Auto-assign spreads new email across whoever’s on, rules sort email by sender or topic, and Reports shows your busiest hours (Pro) so you can staff for them.

Priced for small stores

Seasonal help shouldn’t double your software bill. HallaHelps is one price for your company’s plan, not per person: from $39 a month for up to 3 people. See pricing or see what other help desks cost.

Works with your store’s email

HallaHelps connects to the address your customers already write to (Gmail, Microsoft 365 or most email hosts), so it works alongside any store platform that sends and receives email.

Customers keep writing to the same address; nothing changes for them. Try HallaHelps free for 14 days, no card needed.