Compare
HallaHelps vs. the big help desks
One flat price for your whole team instead of a charge for every seat. Here is how HallaHelps compares with Help Scout, Zendesk, Freshdesk, Front and Hiver for a small support team.
What you pay
A 5-person team, side by side
Most help desks charge for every person who logs in, then charge again for AI. HallaHelps is one price for your whole team.
| Help desk | Plan | 5 people, per month | AI |
|---|---|---|---|
| HallaHelpsPriced per company | GrowthUp to 6 people, 2 mailboxes | $69$108 with Pro: AI and translation for everyone | Pro from $29 a month for all your seats (not per seat)No per-person or per-answer AI fees |
| Help ScoutPriced per user · Full comparison | Standard | $150$30 per user | AI Answers: $0.75 per resolution |
| ZendeskPriced per agent · Full comparison | Suite Team | $345$69 per agent | Copilot: $50 per agentbilled yearly |
| FreshdeskPriced per agent · Full comparison | Growth | $95$19 per agent, billed yearly | Copilot: $29 per agent and upPro plan and up only |
| FrontPriced per seat · Full comparison | Starter | $175$35 per seat | Copilot: $20 per seat |
| HiverPriced per user · Full comparison | Growth | $175$35 per user | Included |
Add a 6th person: HallaHelps Growth stays $69. The others add another seat.
More side-by-side comparisons: Zoho Desk · Gorgias · Missive · Groove (Helply)
List prices in US dollars from each company’s public pricing page, checked October 7, 2026, billed monthly unless noted. Prices change, so check each site before you decide. Help Scout, Zendesk, Freshdesk, Front and Hiver are trademarks of their owners; HallaHelps isn’t affiliated with them.
Where HallaHelps wins
Everything a small team needs, nothing it pays extra for
Built for the team behind support@, not for a 200-seat call center.
One price for the team
Plans are priced per company, from $39 a month for up to 3 people. Add a teammate without your bill jumping.
AI for everyone, one price
Rewrite with AI and translation in 33 languages for all your seats (not per seat), from $29 a month. No per-agent seats, no per-answer fees. Or bring your own AI key.
Live in about 10 minutes
Connect your support address, invite your team, answer your first customer. Gmail, Microsoft 365, Outlook and most email hosts.
Security on every plan
Each company walled off at the database level, two-step verification, an audit log of who changed what, and a 30-day Deleted folder. Not an enterprise upsell.
Your data, no lock-in
Download everything any time, delete for good when you leave. No contracts: monthly plans cancel anytime.
Reports on every plan
See if you’re keeping up: volume, first reply times, ratings and who’s handling what. Pro adds the why, with AI insights.
Honest fit
When another help desk may fit better
We’d rather you pick the right tool. HallaHelps focuses on email support and a help center. Look elsewhere today if you need:
- Live chat on your website or phone support in the same tool
- Heavy rule-based automation and a large app marketplace, as large enterprise teams often do
- Hundreds of agents with complex routing
- A SOC 2 report or a HIPAA business associate agreement (BAA) today. We don’t have either yet.
See how fast your team can be up and running
14 days with everything, Pro included, no credit card. Most teams are answering customers in about 10 minutes.