A help desk for agencies and client service teams

Keep every client’s requests organized, routed to the right team and answered on time, without paying for every person who touches them.

Client email, organized

Separate addresses, one inbox

Connect several mailboxes (support@, a client-specific address, billing@) and see them in one place, or filter to one. Plans include 1 to 5 mailboxes.

Route to the right team

Create teams like Web, Design or Billing and link each mailbox to the team that answers it. Rules can assign, tag or prioritize email as it arrives, based on the sender (for example everyone @bigclient.com), the subject or words in the message.

Tag by client or project

Tags and filters let you pull up every open request for one client in a second, and bulk-update them.

Show clients you’re on it

Track first reply and resolution times and customer ratings, overall or per team, so you can back up your service promises with numbers.

Bring in freelancers safely

Invite contractors with their own sign-in and role. When the project ends, remove them in one click. The audit log shows who did what.

Flat pricing that suits project teams

People move in and out of client work. With HallaHelps you pay one price for your plan, from $39 a month for up to 3 people to $229 for up to 25, not for every login. See pricing.

Connect Slack or Microsoft Teams to get alerts where your team already talks.

Customers keep writing to the same address; nothing changes for them. Try HallaHelps free for 14 days, no card needed.