Gorgias alternative
The Gorgias alternative for growing support teams
Gorgias prices by ticket. HallaHelps prices by team, with no ticket limits, so a busy month doesn’t change your bill.
What you pay
HallaHelps vs Gorgias, by tickets a month
Gorgias charges by the number of tickets. HallaHelps has no ticket limits: the same price whether you answer 300 or 3,000.
| Tickets a month | HallaHelps | Gorgias |
|---|---|---|
| 300 | $69Growth, up to 6 people | $60Basic, 300 tickets |
| 1,000 | $69Growth, up to 6 people | $340Basic plus 700 extra tickets |
| 2,000 | $69Growth, up to 6 people | $360Pro, 2,000 tickets |
Per month, billed monthly, in US dollars, from each company’s public pricing page, checked October 7, 2026. Gorgias Basic includes 300 tickets and charges $40 per 100 more; Pro includes 2,000. Its AI Agent is billed separately, $0.85 to $1.00 per automated interaction. HallaHelps Pro (AI rewrite and translation, one price for all your seats) is from $29 a month more. Gorgias is a trademark of its owner; HallaHelps isn’t affiliated with it.
Why teams switch
A predictable bill, whatever the month brings
No ticket limits
Answer as many emails as come in. Your price depends on your plan’s seats, never on volume.
A simple shared inbox
Your support@ address, assignments, internal notes, saved replies and tags. Customers just see normal email.
AI at a flat price
Pro adds AI rewrite and translation for all your seats (not per seat) from $29 a month, or bring your own AI key. No per-resolution fees.
Help center included
Publish how-to articles your customers can search, on every plan. Put it on your own domain with Pro.
Audit log on every plan
See who changed what in your account, kept for 12 months, without moving to a higher plan.
All your data, any time
The account owner downloads everything, message text included, in one file. No API project needed.
Honest fit
When to stay with Gorgias
- You run a Shopify, WooCommerce, BigCommerce or Magento store and want orders, refunds and edits inside the help desk.
- You want an AI agent that can cancel orders and apply discounts.
- You handle very few tickets: Gorgias Starter is $10 a month for 50.
Switching
Moving over is quick
Connect your support address and HallaHelps brings in your last 7 days of email, so recent conversations carry on. Replies still come from the same address, so customers never notice the switch. A one-click import from Gorgias isn’t built yet; until then, keep Gorgias open read-only for older tickets.
Try HallaHelps free for 14 days
No credit card. Connect your support address and answer your first customer in about 10 minutes.