Hiver alternative
The Hiver alternative for small teams
A shared inbox, help center and AI replies in their own app, for one flat price per company instead of per user.
What you pay
HallaHelps vs Hiver, by team size
Hiver charges for every user. HallaHelps charges one price for your company’s plan, however many of your seats you fill.
| Team size | HallaHelps | Hiver Growth | Hiver Pro |
|---|---|---|---|
| 3 people | $39Starter | $105$35 per user | $195$65 per user |
| 5 people | $69Growth, up to 6 people | $175 | $325 |
| 10 people | $99Team | $350 | $650 |
Per month, billed monthly, in US dollars, from each company’s public pricing page, checked October 7, 2026. Hiver is less billed yearly ($25 and $55 per user). Hiver Growth allows 2 shared inboxes and up to 10 users; SLAs and ratings need Pro. HallaHelps Pro (AI rewrite and translation, one price for all your seats) is from $29 a month more. Hiver is a trademark of its owner; HallaHelps isn’t affiliated with it.
Why teams switch
More inboxes, fewer limits
Mailboxes grow with you
Up to 2 mailboxes on Growth, 3 on Team and 5 on Business, all in one inbox with filters for each.
Add people, not cost
Plans include a set number of seats. Hiring your third or fifth support person doesn’t raise the bill until you outgrow the plan.
Help center included
Publish how-to articles your customers can search, on every plan. Put it on your own domain with Pro.
AI at a flat price
Pro adds AI rewrite and translation for all your seats (not per seat) from $29 a month, or bring your own AI key. No per-resolution fees.
Audit log on every plan
See who changed what in your account, kept for 12 months, without moving to a higher plan.
All your data, any time
The account owner downloads everything, message text included, in one file. No API project needed.
Honest fit
When to stay with Hiver
- Your team wants to stay inside Gmail.
- You need voice, WhatsApp or live chat alongside email.
- You need a HIPAA business associate agreement today.
Switching
Moving over is quick
Connect your support address and HallaHelps brings in your last 7 days of email, so recent conversations carry on. Replies still come from the same address, so customers never notice the switch. A one-click import from Hiver isn’t built yet; until then, keep Hiver open read-only for older tickets.
Try HallaHelps free for 14 days
No credit card. Connect your support address and answer your first customer in about 10 minutes.