Zendesk alternative
The Zendesk alternative for small teams
If you mostly answer email, you don’t need a platform. One shared inbox, a help center and AI replies for one flat price per company, not per agent.
What you pay
HallaHelps vs Zendesk, by team size
Zendesk charges for every agent. HallaHelps charges one price for your company’s plan, however many of your seats you fill.
| Team size | HallaHelps | Zendesk Support Team | Zendesk Suite Team |
|---|---|---|---|
| 3 people | $39Starter | $75$25 per agent | $207$69 per agent |
| 5 people | $69Growth, up to 6 people | $125 | $345 |
| 10 people | $99Team | $250 | $690 |
Per month, billed monthly, in US dollars, from each company’s public pricing page, checked October 7, 2026. Zendesk is 20% less billed yearly. Zendesk Support Team doesn’t include a help center; Suite Team does. Zendesk charges $1.50 to $2.00 for each AI automated resolution beyond a small monthly allowance. HallaHelps Pro (AI rewrite and translation, one price for all your seats) is from $29 a month more. Zendesk is a trademark of its owner; HallaHelps isn’t affiliated with it.
Why teams switch
Everything a small team needs, without the platform
Live in about 10 minutes
Pick your email provider, sign in, invite your team. Gmail, Microsoft 365, Outlook and most hosts.
Add people, not cost
Plans include a set number of seats. Hiring your third or fifth support person doesn’t raise the bill until you outgrow the plan.
Help center included
Publish how-to articles your customers can search, on every plan. Put it on your own domain with Pro.
AI at a flat price
Pro adds AI rewrite and translation for all your seats (not per seat) from $29 a month, or bring your own AI key. No per-resolution fees.
Audit log on every plan
See who changed what in your account, kept for 12 months, without moving to a higher plan.
All your data, any time
The account owner downloads everything, message text included, in one file. No API project needed.
Honest fit
When to stay with Zendesk
- You need phone, live chat, WhatsApp or social messaging in the same place.
- You want AI agents that answer customers on their own.
- You need skills-based routing, SLAs or a large app marketplace.
- You need a SOC 2 report or a HIPAA business associate agreement today.
Switching
Moving over is quick
Connect your support address and HallaHelps brings in your last 7 days of email, so recent conversations carry on. Replies still come from the same address, so customers never notice the switch. A one-click import from Zendesk isn’t built yet; until then, keep Zendesk open read-only for older tickets.
Try HallaHelps free for 14 days
No credit card. Connect your support address and answer your first customer in about 10 minutes.