Help Scout alternative
The Help Scout alternative for small teams
Shared inbox, help center and AI replies for one flat price per company, not per person. Most small teams pay less than half what Help Scout charges.
What you pay
HallaHelps vs Help Scout, by team size
Help Scout charges for every user. HallaHelps charges one price for your company’s plan, however many of your seats you fill.
| Team size | HallaHelps | Help Scout Standard | Help Scout Plus |
|---|---|---|---|
| 3 people | $39Starter | $90$30 per user | $162$54 per user |
| 5 people | $69Growth, up to 6 people | $150 | $270 |
| 10 people | $99Team | $300 | $540 |
Per month, billed monthly, in US dollars, from each company’s public pricing page, checked October 7, 2026. HallaHelps Pro (AI rewrite and translation, one price for all your seats) is from $29 a month more; Help Scout is about 17% less billed yearly ($25 and $45 per user), and its AI Answers is $0.75 per resolution. Help Scout is a trademark of its owner; HallaHelps isn’t affiliated with it.
Why teams switch
The Help Scout feel, without the per-user bill
Same simple shared inbox
Your support@ address, assignments, internal notes, saved replies, tags and a help center. Customers just see normal email.
Add people, not cost
Plans include a set number of seats. Hiring your third or fifth support person doesn’t raise the bill until you outgrow the plan.
Audit log on every plan
See who changed what in your account, kept for 12 months, without moving to a higher plan.
All your data, any time
The account owner downloads everything, message text included, in one file. No API project needed.
Deleted folder for 30 days
Anyone on the team can restore a ticket deleted by mistake for 30 days.
Live in about 10 minutes
Pick your email provider, sign in, invite your team. Gmail, Microsoft 365, Outlook and most hosts.
Honest fit
When to stay with Help Scout
- Your team fits Help Scout’s free plan (up to 5 users, one inbox, 100 contacts a month) and that’s enough.
- You rely on live chat on your website.
- You need a SOC 2 report or a HIPAA business associate agreement today.
Switching
Moving over is quick
Connect your support address and HallaHelps brings in your last 7 days of email, so recent conversations carry on. Replies still come from the same address, so customers never notice the switch. Or bring your whole Help Scout history with the built-in import: conversations, notes, tags and saved replies, free on every plan.
Try HallaHelps free for 14 days
No credit card. Connect your support address and answer your first customer in about 10 minutes.