Privacy Policy
Last updated: October 3, 2026
HallaHelps (“HallaHelps,” “we,” “us”) provides a shared support inbox and help desk for businesses at app.hallahelps.com. This policy explains what information we collect, how we use it, and the choices you have. If you have questions, email support@hallahelps.com.
Who this policy covers
- Account users: the people at a business who sign up for and use HallaHelps (“our customers” and their teammates).
- End customers: people who email a business that uses HallaHelps. When a business connects its support mailbox, their messages are stored in HallaHelps so the business can answer them. For this information, HallaHelps acts on the business’s behalf, and the business decides how it’s used. If you emailed a business and have questions about your data, please contact that business first; we’ll help them respond.
Information we collect
Account information. Your name, email address, password (stored only as a secure hash, never in plain text), company name, role, and optional profile details you choose to add, such as phone number, position, department, photo, and email signature.
Sign in with Google or Microsoft. If you choose to sign in with Google or Microsoft, we receive your name, email address, and profile picture from that provider. We use this only to create and sign in to your HallaHelps account. We don’t access your email, contacts, files, or calendar through these sign-in options.
Support mailbox connection. To bring support email into HallaHelps and send replies, a business provides its mailbox settings and password. Mailbox passwords are encrypted before they’re stored.
Support conversations. The emails, replies, internal notes, attachments, tags, and ratings that a business and its team handle in HallaHelps.
Usage and technical information. Basic logs such as IP address, browser type, pages requested, and error reports, which our hosting providers collect to keep the service running and secure.
Cookies. We use only the cookies needed to keep you signed in and to remember your display preferences (such as theme). We don’t use advertising or tracking cookies, and we don’t run third-party analytics.
How we use information
- To provide the service: sign you in, show your inbox, send and receive support email, and save your settings.
- To keep HallaHelps secure, prevent abuse, and fix problems.
- To send service emails, such as account confirmations, password resets, and important notices about your account.
- To provide support when you contact us.
- To meet legal obligations.
We don’t sell personal information, and we don’t use support conversations to advertise to anyone.
AI features
HallaHelps offers an optional “Rewrite with AI” tool for drafting replies. When a team member uses it, only the draft text they asked to rewrite is sent to our AI provider (Anthropic) to produce the suggestion. Under its commercial terms, Anthropic doesn’t use this data to train its models by default.
Who we share information with
We share information only with service providers that help us run HallaHelps, and only as needed to provide the service:
- Supabase: database, sign-in, and file storage
- Vercel: application hosting
- Hostinger: email for our own HallaHelps addresses (such as support@hallahelps.com)
- Google and Microsoft: only if you choose to sign in with them
- Anthropic: only when the AI rewrite tool is used
If a business turns on an integration (for example Slack, Microsoft Teams, Zapier, or a webhook), HallaHelps sends the ticket details that integration needs to the destination the business chose.
We may also disclose information if required by law, to protect the rights and safety of our users or the public, or as part of a merger or sale of our business (in which case this policy will continue to apply to your information).
Google user data
HallaHelps’s use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We use Google sign-in data (name, email address, and profile picture) only to create and sign in to your account, and we don’t transfer it to others except as needed to provide the service, for security, or as required by law.
How long we keep information
We keep account and support data for as long as the business’s account is active. When an account is closed, we delete or anonymize its data within a reasonable period, unless we need to keep some of it to meet legal obligations, resolve disputes, or enforce our agreements. Businesses can delete individual tickets at any time.
Security
We use encryption in transit (HTTPS), encryption of stored mailbox passwords, database-level access controls that keep each business’s data separate, and limited staff access. No system is perfectly secure, but we work to protect your information and will notify affected customers of a breach as required by law.
Your choices and rights
You can view and update your profile in HallaHelps at any time. You can also ask us to access, correct, export, or delete your personal information by emailing support@hallahelps.com. Depending on where you live (for example, the EU, UK, or California), you may have additional rights, such as objecting to certain uses or asking us to restrict processing. We won’t treat you differently for exercising these rights.
If your information is in HallaHelps because you emailed a business that uses us, please contact that business, since it controls that data.
International users
HallaHelps is based in the United States, and our service providers may store and process information in the United States and other countries.
Children
HallaHelps is a business tool and isn’t directed to children under 16. We don’t knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. We’ll change the “Last updated” date above and, for significant changes, notify account owners by email or in the app.
Contact us
HallaHelps support@hallahelps.com