FAQ
Questions, answered
Everything you need to know about plans, setup and security. HallaHelps is built to grow with you: start small, then add people, mailboxes or Pro when you need them. No contracts, ever.
Plans & billing
Pricing and plans
What counts as a seat?
Each person who signs in to HallaHelps. A seat belongs to one named person. Shared logins and generic team accounts aren’t allowed.
What if our team grows?
Move up a plan when you need more seats, right from the Billing page. When someone leaves, you can give their seat to the person who replaces them.
How does the free trial work?
You get 14 days with everything, Pro included, and no credit card. Pick a plan before it ends to keep going. Cancel anytime.
What’s in Pro, and how is it billed?
Translation in 33 languages, Rewrite with AI, advanced reports, and webhooks and Zapier, with single sign-on and more on the way. It’s one price for the whole company, set by your plan (from $29 a month), not per person.
How much do I save paying yearly?
Yearly plans and Pro get 2 months free, which is a 17% saving compared with paying monthly.
Can we keep our email address?
Yes. HallaHelps connects to the support address you already have, and replies still come from it.
Is there a contract?
No. There’s no contract and no setup fee. Monthly plans can be cancelled anytime, and yearly plans simply don’t renew. Either way, you keep access until the end of the time you paid for. We’d rather earn your business every day than lock you in.
How many email addresses can we connect?
Starter connects 1 mailbox, Growth 2, Team 3, and Business 5. Each can be an address like support@, sales@, or billing@, and replies always go out from the address the customer wrote to.
Getting started
Setting up
How long does setup take?
Most teams are answering tickets the same afternoon. Connect your support mailbox, invite your teammates, and you are ready to go.
Which email providers work?
Any mailbox that supports IMAP and SMTP over a secure connection, which covers most email hosts. Not sure about yours? Ask us and we will check.
What happens to email we already have?
When you connect a mailbox, HallaHelps brings in the last 7 days of mail so recent conversations are not lost, then picks up new email as it arrives.
How does my team sign in?
With a password, their Google or Microsoft account, or a one-time code sent to their email. You invite teammates by email from Settings.
Security & privacy
Keeping your data safe
Is our data kept separate from other companies?
Yes. Every company is walled off at the database level with row-level security, not just in the app, so one account can never see another account’s tickets.
How are our mailbox passwords stored?
They are encrypted with AES-256 before they are saved, on top of the database’s own disk encryption. The keys are never stored in our code.
What happens to text used by AI features?
Only the text needed for the task, like the message being translated or the draft being rewritten, is sent to our AI provider, which does not train on it under its commercial terms. Translations are not saved.
Where can I read more?
See our Security page and Privacy Policy.
Features & support
Using HallaHelps
Is there a knowledge base?
Yes. Every account includes a public help center where your customers can search and read your articles.
Is there a mobile app?
HallaHelps runs in any modern browser on phones, tablets and computers, so there is nothing to install.
Will HallaHelps grow with us?
That is the idea. Start small, then add teammates, move up a plan, connect more mailboxes, or turn on Pro whenever you are ready. No contracts, and you can change plans anytime.
How do I get help?
Email support@hallahelps.com or use our contact page.
Still have a question?
We are happy to help. Start a free 14-day trial, or reach out and talk to a real person.